PLEASE READ BEFORE ORDERING 

We want you to be happy with your jewels. If for any reason you are unhappy with your purchase, you can return your jewelry purchase with all tags, packaging, and in original condition, within 15 days of purchase, for a full refund.

* This does not apply to personalized adornments or medicine objects. Such pieces may not be returned for a refund. 

In order to receive a full refund, your return must include all packaging materials and must not show any signs of wear.

Begin your return process by . . .

    1. Emailing us at support@loriaandrus.com with your order details and reason for return.
    2. We will reply with details about where to ship your return.
    3. We encourage you to pack your pieces well and track your package as we are not responsible for any pieces that are lost, stolen, or damaged in the mail.
    4. All returns must be received by Journey Jewels within 10 days of our reply to you with confirmation or your request for return and refund.
    5. You are responsible for all additional shipping costs.
    6. We will not issue a refund until we receive your return and see that it includes all packaging materials (tags, boxes, etc) and that it does not show any sign of wear. You will be notified when your refund is issued.
    7. Journey Jewels reserves the right to refuse or negotiate all returns.

SHIPPING POLICY & RESTRICTIONS:

  • Lost or Damaged Items: If your order arrives damaged or fails to reach you within the specified timeframes (3 weeks for domestic orders, 4 weeks for orders shipped to Canada) from the ship date, we will file an insurance claim with the postal service and replace your lost or damaged item.
  • Delivery Confirmation: Please note that we will not provide replacements for items marked as delivered by the mail carrier at your address.
  • Photographic Evidence: If your items arrive damaged, we kindly request that you provide photographic evidence within seven days of the delivery date. This will help us assess the situation and expedite the process for replacement consideration.
  • Address Errors: To ensure smooth delivery, please be sure to double-check the accuracy of the shipping address you provide. In cases where a reward is returned to us due to an error in the provided address, the recipient will be responsible for covering the cost of reshipment.
  • Time Limit: Please be aware that replacements will only be issued within 45 days after the ship date. After this period, we will no longer be able to provide replacements for lost or damaged.

SHIPPING & HANDLING
Because our online store is primarily open for seasonal pop-up shows and sales, our shipping occurs during those times. All items will be shipped within 10 business days of purchase, typically after the show’s close and within 5 business days of the final show date.

For example, pieces purchased during an April 7th – 11th Online Showing will be shipped by April 16th. 

All items are shipped USPS with tracking.

Orders over $500 will be shipped with delivery confirmation.

2024 SHIPPING RATES
United States – USPS Priority Mail 
Flat Rate $10.40
Canada – USPS Priority Mail Flat Rate $25.99
*Please note that when shipping to Canada, the rate is often less. You will be refunded the difference. 

LOCAL PICKUP
If you are in the Green Bay area, you are welcome to choose the ‘Local Pickup’ shipping option. You are responsible for scheduling a time with Lori to pick up your order. You may contact her via email at lori@loriaandrus.com to schedule a date and time.

INTERNATIONAL ORDERS
I am sorry, but at this time orders may only be placed within the United States and Canada.

PRIVACY POLICY
Please refer to our privacy policy as detailed here: https://loriaandrus.com/privacy-policy/

SALES TAX
All Wisconsin orders will be charged sales tax of 5% + your local county and/or stadium tax.

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